fp77 Privacy Policy

fp77 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who visit or use the fp77 online gaming platform at https://fp77.io. This Privacy Policy sets out how fp77 collects, uses, stores, shares, and protects personal information in connection with the operation of the platform, which offers online casino games, cricket betting markets, card games, crash games, and related services to players based primarily in Bangladesh.

This Privacy Policy is incorporated by reference into fp77's Terms & Conditions and should be read alongside that document. Defined terms used but not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

We take our data protection obligations seriously. fp77 applies technical, organisational, and administrative safeguards to protect your personal data against unauthorised access, loss, misuse, alteration, or destruction. We regularly review and update our security practices to remain aligned with evolving industry standards.

For the purposes of this Privacy Policy, fp77 acts as the data controller in respect of personal data collected via the fp77 platform. This means that fp77 is responsible for determining the purposes and means of processing your personal data.

All data-related queries, access requests, correction requests, and deletion requests should be directed to our support team using the contact details provided in Section 15 of this Privacy Policy. fp77 is committed to handling all such requests promptly, professionally, and in good faith.

fp77 may collect and process the following categories of personal data about you:

fp77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than where a government-issued ID document incidentally contains such information), or health data, unless you voluntarily disclose such information when seeking responsible gaming assistance.

fp77 collects personal data through the following means:

• Direct Registration: When you create a fp77 account, you provide identity and contact information directly via the registration form.
• KYC Verification Submissions: When you submit identity documents in response to a KYC or age-verification request, you provide verification data directly to fp77.
• Transaction Activity: When you make deposits or withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, our payment processing partners share the transaction reference data necessary to confirm your payment.
• Platform Interaction: As you browse and interact with the fp77 platform, technical and usage data is automatically collected via server logs, cookies, and analytics tools.
• Support Correspondence: When you contact our support team by email or live chat, we retain a record of that correspondence for quality assurance and dispute resolution purposes.
• Third-Party Identity Verification Providers: In some circumstances, fp77 may use third-party identity verification services to cross-check the accuracy of information you have provided during registration or KYC.

fp77 uses collected personal data for the following specific purposes:

• Account Management: Creating, maintaining, and managing your fp77 player account, including processing your registration and managing your account settings.
• Identity and Age Verification: Confirming that you are at least 21 years of age and that the personal information you have provided is accurate and corresponds to a real individual. fp77 applies a strict 21+ age policy.
• Transaction Processing: Processing deposits received via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and processing withdrawal requests to your registered payment account in Bangladeshi Taka (BDT).
• Fraud Prevention and AML Compliance: Monitoring transaction patterns to detect and prevent fraud, money laundering, and other financial crimes. fp77 has a zero-tolerance AML policy.
• Responsible Gaming: Monitoring gameplay data to identify signs of problem gambling behaviour and to enforce voluntary deposit limits, time-outs, and self-exclusion orders placed by players.
• Customer Support: Responding to your queries, complaints, and account-related requests via our 24/7 English-language support team.
• Legal and Regulatory Compliance: Fulfilling any legal obligations, including responding to lawful requests from relevant authorities.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the performance, security, and user experience of the fp77 platform.
• Marketing Communications: Sending you information about fp77 promotions, bonuses, and new game releases — only where you have opted in to receive such communications. You may opt out at any time by contacting our support team.

fp77 processes personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform our contractual obligations to you under the Terms & Conditions — for example, processing your deposits and withdrawals, maintaining your account, and delivering the games and services you have requested.
• Legal Obligation: Processing that is required to comply with applicable law — for example, KYC and AML verification requirements.
• Legitimate Interests: Processing that is necessary for fp77's legitimate business interests, provided those interests are not overridden by your rights and interests — for example, fraud detection, platform security monitoring, and analysis to improve our services.
• Consent: Processing based on your freely given, specific, and informed consent — for example, sending you optional marketing communications. You may withdraw your consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

fp77 does not sell, rent, or trade your personal data to any third party. We may, however, share personal data with the following categories of third parties on a strictly need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: bKash, Nagad, Rocket, Upay, and card payment processors (Visa/Mastercard acquiring partners) receive the minimum transaction data necessary to process deposits and withdrawals securely.
• Identity Verification Providers: Third-party KYC and AML screening providers who assist fp77 in verifying the identity and legal status of players.
• Game Studio Partners: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to load game sessions. They do not receive your full identity or financial data.
• IT and Platform Infrastructure Providers: Hosting, cloud storage, and platform security vendors who process data on fp77's behalf under strict contractual data processing terms.
• Legal and Regulatory Authorities: fp77 will disclose personal data to law enforcement, government agencies, or other regulatory bodies where required to do so by applicable law or a valid legal order.

In all cases where fp77 shares data with a third-party processor, we require that processor to maintain appropriate technical and organisational security measures and to use the shared data solely for the purposes specified in the applicable data processing agreement.

fp77 uses cookies and similar tracking technologies on the fp77 platform. A cookie is a small text file placed on your device by a web server that enables the platform to recognise your browser and remember certain information about your visit.

fp77 uses the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the platform to function correctly. They enable you to log into your account, maintain your session, and navigate the platform securely. These cookies cannot be disabled.
• Performance and Analytics Cookies: These collect anonymous information about how visitors use the fp77 platform — for example, which pages are visited most frequently and whether users encounter error messages. This data is used solely to improve platform performance.
• Functional Cookies: These remember your preferences — for example, your selected language (English), display settings, and previously accessed game categories — to provide a more personalised experience.
• Security Cookies: These assist in detecting and preventing fraudulent activity, unauthorised account access attempts, and bot traffic on the fp77 platform.

You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the fp77 platform. Strictly necessary cookies cannot be blocked without impacting your ability to use the platform.

fp77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer.

• Active Account Data: Personal data associated with an active fp77 player account is retained for the lifetime of the account and for a minimum period of five years following account closure, in accordance with standard AML record-keeping obligations.
• Transaction Records: Deposit and withdrawal records are retained for a minimum of five years to satisfy financial record-keeping and AML compliance requirements.
• KYC Documents: Identity verification documents are retained for a minimum of five years following the completion of the KYC process or account closure, whichever is later.
• Support Correspondence: Records of support interactions are retained for up to three years from the date of the relevant interaction.
• Marketing Opt-In Data: Where you have consented to receive marketing communications, we retain your marketing preference data until you withdraw your consent.
• Technical and Usage Logs: Server access logs and gameplay session logs are retained for up to twelve months and are then securely deleted or anonymised.

When personal data is no longer required, fp77 will securely delete or irreversibly anonymise it in accordance with our internal data destruction procedures.

fp77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes, but is not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the fp77 platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted Data Storage: Personal data held in fp77's databases and file storage systems is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorised fp77 personnel who have a legitimate need to access it in the course of their duties. Access is governed by role-based permissions and monitored via audit logs.
• Intrusion Detection and Prevention: fp77 operates continuous network monitoring, intrusion detection systems, and web application firewall (WAF) protections to identify and block suspicious activity in real time.
• Two-Factor Authentication (2FA): fp77 offers optional two-factor authentication for player accounts as an additional layer of login security.
• Regular Security Audits: fp77 conducts periodic security reviews and vulnerability assessments of its platform infrastructure to identify and remediate potential weaknesses before they can be exploited.

While fp77 applies robust security measures, no internet-based platform can guarantee absolute security. In the event of a confirmed data breach that materially affects your personal data, fp77 will notify you as promptly as reasonably practicable and will take immediate remedial action.

As a fp77 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account details and a clear description of your request.

fp77 will acknowledge all data rights requests within 48 hours and aim to resolve them within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days and will inform you accordingly. fp77 will not charge a fee for any data rights request unless it is manifestly unfounded or excessive in nature.

The fp77 platform is strictly for adults aged 21 years and above. fp77 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not create a fp77 account, use any part of the platform, or provide any personal information to fp77.

If fp77 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, all associated data will be securely deleted, and any balance will be handled in accordance with applicable law. If you are a parent or guardian and believe that your child may have provided personal data to fp77, please contact us immediately at [email protected].

The fp77 platform may contain references to third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and payment providers (such as bKash, Nagad, Rocket, and Upay). While fp77 integrates with these partners to deliver its services, each third-party provider operates under its own separate privacy policy.

fp77 is not responsible for the data practices of third-party partners beyond the scope of the data processing agreements we hold with them. We recommend reviewing the privacy policies of any third-party service provider whose services you use in connection with your fp77 account, particularly your chosen Mobile Financial Service (MFS) provider for payment transactions.

fp77 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made — for example, changes that affect how your data is used or shared — fp77 will notify active players by email or via an on-site notice, and will update the "Last Updated" date at the top of this page.

Your continued use of the fp77 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the revised terms, you must cease using the platform and may request account closure in accordance with Section 12 of our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to remain informed about how fp77 is protecting your personal data. Minor amendments, such as typographical corrections or clarifications that do not materially affect your rights, may be made without specific notification.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data fp77 holds about you, please contact our support team using the details below. All communications must be submitted in English.

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)
• Platform: https://fp77.io
• Response Time: fp77 acknowledges all privacy-related enquiries within 48 hours and aims to provide a substantive response within 30 calendar days.